CSR / Receptionist / Veterinary Medical Representative
Compensation: Employees enjoy a comprehensive benefits package, featuring healthcare, other supplemental health insurance (dental, vision, short-term disability), retirement plan with matching, PTO, discounted pet care, and employee wellness and assistance programs.
Employment Type: Full-time
At Ridgetowne Animal Clinic the Customer Service Representative (CSR), also known as receptionist or Veterinary Medical Representative, is primarily responsible for ensuring a positive experience for pet owners and their animals while maintaining a smooth operation of the facility. CSRs are the face and voice of our hospital and brand. They are responsible for providing excellent customer service, scheduling appointments, and assisting in the overall operation and efficiency of our clinic.
Responsibilities:
- Greet clients warmly and create a positive first impression
- Check clients in and out efficiently, maintaining accuracy in records
- Address client inquiries with professionalism and empathy
- Communicate with clients in-person, over phone, and electronically
- Schedule appointments and manage calendar to ensure efficiency of clinic
- Process invoices, discuss payment options and handle payments accurately
- Offer basic information on pet care, nutrition, and preventative healthcare to clients
- Collaborate and communicate effectively with other staff members to deliver quality care
- Multitask and handle pressure in a busy veterinary clinic environment
- Help maintain a clean, organized clinic environment
Requirements:
- Experience working in a client or customer-facing position with frequent client interaction
- Previous receptionist experience preferred but not required
- Compassionate and empathetic approach towards clients and their pets
- Strong organizational skills, attention to detail and time management abilities
- Excellent communication and interpersonal abilities
- Ability to multitask and handle pressure, ensuring smooth clinic operations
If you are passionate about providing exceptional customer service and have the skills and qualities we are looking for, please email us your resume, apply on Indeed or apply in person at our clinic. Join us in our mission to provide the best care and service to our clients and their beloved pets at Ridgetowne Animal Clinic!
Interested in joining our team? Please submit an employment application below: